ILIAC
Nuci
Technology that resolves, not just responds.
Nuci is ILIAC's AI-powered IT support platform, built to help employees and businesses resolve everyday technical issues, and to know exactly when a problem needs a human.
What Nuci is
An autonomous AI IT engineer.
Not a chatbot trained to sound helpful: a system built to actually move a technical problem toward resolution, from first message to fix.
The problem it solves
Simple problems wait behind complicated ones.
Most technical issues aren’t complicated. They’re just repetitive, and they land on the same overloaded IT inbox as everything else, which means simple problems wait behind complicated ones, and employees lose hours they’ll never get back.
Nuci exists to change where that time goes.
How it works
Understand, guide, then resolve or escalate.
01
Understand
Nuci listens to how the user actually describes the problem, not a rigid ticket form, and works out what's actually going on.
02
Guide
Nuci walks the user through troubleshooting step by step, adjusting in real time based on what's already been tried.
03
Resolve or Escalate
When Nuci can resolve the issue, it does. When a problem needs a human (genuinely needs one), Nuci escalates it to an ILIAC IT specialist, carrying the full context of the conversation so nothing has to be explained twice.
- Resolve
- Escalate
Business benefits
What changes once Nuci is answering first.
- 01
Faster resolution for everyday technical issues
- 02
Fewer repetitive requests reaching human IT staff
- 03
Reduced downtime across the organisation
- 04
Support available around the clock
- 05
A single, consistent front door for technical problems, instead of a scramble every time something breaks
Why Nuci is different
Built to close problems out.
Generic AI chatbots are built to answer questions well. Nuci is built to close problems out and, just as importantly, to recognise its own limits and hand off cleanly when a problem is genuinely beyond it. That handoff, done with context instead of a cold ticket, is the part most systems get wrong.
Who Nuci is for
Businesses that depend on technology to operate.
Nuci is built for businesses that depend on technology to operate, from growing companies without a dedicated IT department to enterprises whose IT teams are drowning in repetitive requests.